Source: www.opentype.info/blog

We found this really interesting article on the shapes and layouts of road signs on Ralf Hermanns’ OpenType info blog.

Dr. Raoul Bell conducted a study in which he found that the type of sign significantly influences the time we need to find the target. When all information was presented on one sign and without any separation, the targets could be found much faster. Bell argues that we perceive these objects as groups and only one group can have our attention at a time.

When the information is split into several groups we need to shift our attention from one group to the next, and therefore need more time to perform this task.

It is interesting to see how Australian road signage complies with this paradigm:

ID/Lab mostly applies the following principles to directional signage, which is based on direction & grouping:

The layout and order in which the information on a sign is listed has a significant effect on how quickly people can find the information they need.
People like to be able to read signs quickly, and most people will only give a couple of seconds to find the information. As a result, most directional signs should have limited information.

On larger directional signs, lines sharing a common direction should be grouped together. They become easier to scan and reduce the number of arrows required, enhancing clarity. Signs like directories should be arranged in alphabetical order, to avoid visitors having to read every line to find their department.

Grouping Messages Vertically:
Arrows are linked to the first line of message groupings which are then ranged left or right according to the direction indicated by the arrow.
Arrows to direct straight ahead normally appear on the left except when indicating a route with a bias to the right.

Messages ranged left are grouped above messages ranged right in the order shown below. Where space is restricted, a panel with all ranged left messages can be placed alongside a panel of all ranged right messages.

Coles is the second largest supermarket chain in Australia. It has over 740 stores nationally and over 100,000 employees.

Their head office in Tooronga, Melbourne, has been going through an extensive make-over in the last 18 months; from a rabbit warren (affectionately named Starship Enterprise, because of its size and white shiny exterior), to open plan offices.

The main reason for the change was to encourage employees to communicate more and better with each other. Where individuals would pick up the phone to talk to a colleague or invite them to a ‘formal’ meeting, Coles saw benefits in creating an environment that encourages staff to ‘just walk over’ to someones desk, and have more informal and impromptu meetings.

Melbourne architects, Woods Bagot, did a great job opening up the building, but Coles found that navigation was still too difficult, with the result that staff still did not get of their chair enough! ID/Lab was asked to develop a navigation and placemaking strategy to ‘improve communication’ and ‘get staff to utilise it to it’s fullest potential – actively & easily engaging through the building’.

Critical to any solution is an understanding of how the current environment is perceived and used, and we issued a 3minute (yes-no answer) online survey for all staff, held focus group interviews and observational surveys to fully understand the building navigation and typical paths of travel.

The Coles Support Centre is inherently complex. The building is essentially several, linked buildings. The floor plates on each level have significantly different configurations and the work places are configured in a grid layout, with ‘streets’ cutting diagonally through the grid. Some of the results from the focus groups and surveys were that very few staff were able to create an accurate cognitive map of their workplace, and that the bad navigation created significant staff down-time, missed or late meetings, and an overall feeling of ‘not belonging’ and ‘feeling isolated’.

We have developed a strategy that addresses the issues found in the research stage, and are developing design guidelines for an holistic information system, which will address the current inconsistencies and provide a clearly comprehensible set of navigation tools. As soon as it has been implemented, we will show you the results!

Source: www.designswan.com

Design Swan discussed 8 Creative Metro Map themed designs on it’s blog. Who created them, and what was the idea behind it’s creation? We thought we could contribute to the subject by showing you a 9th design:

It’s ID/Lab’s website intro page which has indeed been based on the famous metro map. It goes well with what we do: Wayfinding/Wayshowing.

When we started the development of our website design, we set out to make the ease of navigation stand out…..  We thought it was important that you understand where you are at every step of the way, and can easily jump from one ‘destination’ to another.  You can choose between the “Projects”, “What we do” or “Profile” line. When you click on a project or subject name the coloured line moves with you to your chosen ID/Lab destination!

On the “project” line, once you have selected your destination, the sub-stations show-up:

Have a look, enjoy the ride and have a safe trip!

Last month ANZ (the fourth largest bank in Australia, with operations throughout Australia and New Zealand, and twenty-five other countries) opened officially its new global HQ in Docklands, Melbourne. ID/Lab, in collaboration with Fabio Ongerato and Hassell Architects, developed a wayshowing strategy for this building. When all staff have moved in, it will house 6500 people, and with that becomes the largest office building in Australia.

Falls Creek is a ski-in, ski-out resort in north-eastern Victoria, Australia. Historically, the focus of activity has been winter sports, but the resort has now been turned into a four season, vibrant and sustainable village.

At the end of 2006, Falls Creek Resort Management (FCRM) send out a RFT to ‘Replace Wayfinding Signage’ in the winter sport village of Falls Creek, in Victoria, Australia.

This RFT described their objective as:

This was further described as:

• Assist users in navigating by: informing, directing and identifying
• Protect the safety of the public
• Visually enhance the environment
• Promote entities, events and functions
• Strongly communicate Falls Creek’s unique character
• Improve the functionality, versatility and durability of the sign system

Although the objectives created enough space to develop a good wayshowing/wayfinding system, it was followed by a description of existing signs, their quantities and which of these needed to be replaced with new hardware; treating the project as a signage exercise, not as a wayfinding one.

In preparation of our tender response, ID/Lab did a preliminary survey of the village. It was clear that the existing signage hardware – ranging from the VIC-Roads traffic signs to directional signage in the village and from entry statements to promotional business signage- was a collection of individually designed and implemented structures. The directional signage confused more than it informed, and there was no system to what information was provided where and how.

Unlike the other five tender submitters, we did not put forward any design options. Any concepts at this stage would be ‘pretty pictures’ only. It is impossible to provide meaningful design concepts, without having in-depth knowledge about the organisation’s exact requirements and associated performance specifications.

ID/Lab presented a business case showing the operational and economical benefits of a holistically developed wayfinding system. The Resort Management understood that, while the up-front time and cost involved in researching and producing such a system may be higher, the end result would provide better results and possible significant long term savings – using less signage hardware, better designed to utilise common components, withstand abuse and minimise maintenance. We got the order……

Strategy Development

The first step in the development of the strategy was to emerge ourselves into the environment. We wanted to feel the village, understand how it operated, both in summer and ‘under snow’. Next step was to extract information from the main stakeholders; what had their experience been, what business objectives did they have, and how did they see the village work best. This was done through interviews, with groups ranging from resort staff, lift operators, bus drivers, tourist information, restaurant and hotel owners, through to accommodation providers, urban planners, architects, park rangers, emergency services, Chamber of Commerce, ski, walking and mountain bike clubs.

We analysed a number of wayfinding tasks, where we set people a certain destination, and observed what actions they took to reach that destination. Although relatively labour intensive, it was seen as an integral component of the strategy development. One of the outcomes was understanding the difference in navigating the steep, mountain roads, compared with a normal urban environment. Roads in Falls Creek zig-zag to climb up the mountain, which means that often you have to go east, to reach a destination west of you. This threw out people’s reliance on their cognitive mapping ability, and showed that the system even needed to direct to well known destinations.

Recommendations

The results of the strategy development were presented to and accepted by the FCRM board. The most important recommendations were:

• Build two ’short-cut’ walk ways, to make pedestrian journeys shorter
• Changes to the winter parking and carpark-to-accommodation transport system
• Clearer identification of shuttle stops
• Better visibility of signage during winter
• Create information hub for summer visitors
• Changes to main entry road to slow down traffic
• Create connection with activities that start in, but leave the village (e.g. walking and x-country ski trails)
• Create consistency in resort branding expressions
• Promote the use of one, specially designed, map
• Develop a signage hardware system that can be maintained by resort staff

A number of the recommendations were added to the resort’s masterplan, and others were further developed by us.

Implementation

After developing the strategy, ID/Lab created a wayfinding toolkit. This toolkit set out what information needed to be displayed where, and how this information could best be displayed. It included gateway, building, trail-head, statutory, traffic, directional, interpretive, promotional, retail and advertising signage.

Buro North was engaged to design the signage hardware, based on our performance specification that described materials, longevity, visibility, legibility and usability requirements.

Because of budget restraints and seasonal demands, the actual implementation of the signage hardware only began after the 2009 ski season. We are looking forward to seeing all the recommendations being implemented, over the next couple of years, as part of the continuing work on creating a world class –and legible– four season resort.

Only a couple of more days and it is Christmas. 2009 is at its end and 2010 is pushing to start. And so are we!

All of us at ID/Lab, wish you a great X-Mas and a Prosperous New Year. We hope you will visit our blog again in 2010!

We all know that Melbourne needs rapid trams, trains and buses, which are interconnected, user friendly and safe, and that we need a network of safe bike paths and walkways that connect to public transport, workplaces, shopping and recreational areas.

In Victoria, Vic Roads is upgrading its Principal Bicycle Network, however the problem is that the links between the networks are often missing and local bike routes suddenly stop at the council border. The Victorian Cycling Strategy and the bicycle strategies of local councils are trying to address this.

Hopefully Robert Doyle, the Mayor of Melbourne will soon be able to follow what the Mayor of London has announced:

£155m for local transport improvements including £1.49m to “support” Cycle Superhighways.

The funding is designed to improve local town centres and public spaces, create more shared space and simplify street-scapes and improving cycling and walking facilities and making them safer to do so. At the same time cutting red tape to make it all happen.

It’s a great initiative especially the focus on cycling as research has shown that when you are able to make a city move by bicycle, it will be a more humane and equal city. While cars separate people, bicycles can bring us together and build up a much more integrated and friendly society.

ID/Lab is working on an exciting initiative to assist councils making the urban environment more attractive to be in – watch this space!!

More

We have moved!

On 1 October ID/Lab moved to its new premises in the Docklands area. You can find us now in the Life.Lab building, on the corner Latrobe Street and Harbour Esplanade. It’s next to the Port 1010 building and only minutes away from the Etihad Stadium and Southern Cross train station. But more importantly: It’s close to most of our customers in the CBD. We are excited about our new spot! It means our customers can drop-in at our office more easily and vice versa. And we have a better excuse to go ‘for coffee’!

Our new address is: 402A /198 Harbour Esplanade, Docklands, VIC 3008.

Our phone number stays the same: 03 8682 9813

The Life.Lab building has been designed by award winning architects Moull Murray creating an impressive visual statement in Docklands, Melbourne.

Its location on Harbour Esplanade with direct views to Victoria Harbour gives the building a prime waterfront location, with public transport at the front door, the building will help us project an image of ‘business on the move’. The internal areas create a vibrant community where we can use the latest technology, including state of the art meeting rooms and presentation facilities.

By Yvonne Verheem

Most designers and architects believe wayfinding is not a high priority issue, or view it as a problem that will interfere with good design. And too often it is considered simply a signage issue….

According to Professor Per Mollerup, “Wayfinding should be part of the logistics and general site planning, especially for complex sites like hospitals, otherwise, wayfinding could become so-called repair design for architectural neglect”.

ID/Lab’s research project for the Austin/Mercy Hospital in Melbourne revealed that the hospital was spending over $2.2 million annually in staff time giving directions. This does not yet address the cost for missed appointments!

After implementing just the most urgent of ID/Lab’s recommendations,  70% less wayfinding complaints were received and the hospital saved over $650,000.00 annually in staff time. All the recommended changes could have been picked up in the architectural design stages, and be implemented as part of the building work for minimum cost.

Wayfinding is more then just a navigational aid. Rather it is a way to market an area’s resources (eg retail, tourist attractions), alter negative perceptions, evoke a sense of character and improve accessibility and public safety.

ID/Lab is Australia’s only specialised wayshowing consultancy. We have developed a unique approach to delivering wayshowing/wayfinding solutions, based on many years of experience researching, developing, designing, testing and implementing wayshowing strategies in Australia and Europe.

August 2009

Geelong Super Clinic

We are happy to announce that Architects Billard Leece have engaged ID/Lab to deliver the wayfinding strategy, signage design and tender package for the Geelong Super Clinic. The new $7 million Super Clinic will be built in Belmont.