At the end of March 2014 ID/Lab received a RFP from the Edith Cowan University (ECU )in Joondalup, Perth for the supply of a new campus wayfinding package. ECU realised their current signage has many gaps in information delivery and they were seeking to obtain a solution which is less complex, responds to popular traffic routes, addresses the design and layout of each campus and is consistent in design approach and allows to comply with accessibility standards to meet legislation changes. The system also needs to be suitable for each of the three ECU campuses. After we were selected as the preferable wayfinding strategists and signage designers we went to work: During the site survey, we looked at the architecture, their operations, placement of the current signage, its design and the kind of communication used. We found that the site structure caused legibility problems with their current signage, the maps showed too much detail, signage placement was poor as was the information hierarchy, all of which created information overload.
The scale of the text was often incorrect and many of the signs were in poor condition, combined with inconsistent building & carpark numbering and incorrect information. Conclusion: it was indeed time for an overhaul. We continued with a wayfinding concept presentation explaining simple wayfinding principles and delivered our recommendations based on our observations during the site visits. The main ones being based on providing progressive information disclosure, better sign placement and using coding for building entrances. We then started with a concept design that has now progressed to design development which is currently in the final approval stage. Part of the project also includes a signage manual and sign allocation guide, maps and putting together a RFT for manufacturing. The project is due to be completed next year April.